• Questions?
  • Call us at (888) 508-0865​
  • M-F:9am-5pm PST
  • Sat:10am-12pm PST
  • Email us anytime:
  • info@pugster.com

Pugster.com Satisfaction Guarantee!

We Value Your Business. If You Have a Problem, Please Let Us Know!

We always do our best to make sure that you're more than happy with our products and service. If not, then let us know and we will make it right!

Pugster Return Policy

If for any reason you are unsatisfied with your purchase from Pugster, we will be more than happy to exchange your product or refund the purchase price. However, refunds and exchanges are only issued during the 30 days following your purchase date. Shipping charges are non-refundable.

Just follow these simple steps within 30 days of your original order date:

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In order to take advantage of the Pugster Lifetime Warranty:

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Because we strive to ship orders the same day they are placed, most orders cannot be cancelled once placed. If you need to cancel an order, call our friendly customer service specialists at 888-PUGSTER and they will be happy to assist you with your request if it is still possible to cancel the purchase.

If your order has already completed processing for shipment, we will be happy to issue a Return Authorization Number (RA#) for you to send back your order once it's delivered. Please don't refuse delivery of your shipment, as this will result in a $5 shipping and handling fee.

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Serving our customers is very important to us. We welcome your questions, comments or concerns about our products or service. Please feel free to e-mail us at info@pugster.com or call us at (888) PUGSTER.